Privacy Policy

At Rafiella Candles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our store or make a purchase through Shopify.

1. Information We Collect

When you visit or purchase from our store, we may collect the following information:

  • Contact details: name, billing and shipping address, email address, and phone number.

  • Payment details: credit/debit card or other payment information (processed securely by Shopify and never stored by us).

  • Order information: products purchased, order history, and delivery details.

  • Technical information: IP address, browser type, device information, and cookies to enhance your browsing experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Communicate with you about your purchases, shipping, or promotions.

  • Improve our store, services, and customer experience.

  • Comply with legal, tax, and regulatory requirements.

3. Sharing Your Information

We only share your information with trusted third parties where necessary:

  • Shopify (our e-commerce platform that securely processes your data and payments).

  • Delivery partners to ship your orders.

  • Regulatory authorities when required by law.

We will never sell or rent your personal data to third parties for marketing purposes.

4. Cookies

Our website uses cookies to provide you with a better shopping experience (e.g. remembering your cart and preferences). You can manage or disable cookies in your browser settings, though some features may not work properly.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections or deletion of your data.

  • Restrict or object to the processing of your data.

  • Withdraw consent at any time (where consent is the legal basis).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.

To exercise your rights, contact us at: rafiellacandles@gmail.com

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page regularly for updates.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📩 rafiellacandles@gmail.com